jilieve Privacy Policy

jilieve ("we," "us," or "our") operates the online casino and sports betting platform accessible at jilieve.net, providing gaming services to players across the Philippines, including Manila, Cebu, Davao, Quezon City, Makati, and beyond. As a PAGCOR-regulated gaming operator, jilieve is bound by Philippine law to collect and process certain personal data as part of delivering a secure, compliant, and personalized gaming experience.

This Privacy Policy ("Policy") is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. It describes how jilieve collects, uses, stores, shares, and protects the personal information of all individuals who interact with the jilieve platform in any capacity.

This Policy should be read alongside jilieve's Terms & Conditions and Responsible Gaming Policy, both of which form part of the broader legal framework governing your relationship with jilieve.

jilieve collects personal data through multiple touchpoints across the platform lifecycle — from the moment you first visit jilieve.net, through account registration, gameplay, financial transactions, customer support interactions, and ongoing platform use. The categories of personal data we collect are described below.

jilieve does not collect sensitive personal information — such as health data, religious beliefs, or political affiliations — unless expressly required by law or regulatory obligation (for example, in connection with problem gambling assessments conducted under PAGCOR's responsible gaming framework).

jilieve uses the personal data we collect for the following clearly defined purposes. We do not use your data for any purpose beyond those described here without your prior informed consent or a valid legal basis under the Data Privacy Act of 2012.

• Account Creation & Management: To register your player account, verify your identity (KYC), maintain your account records, and provide you with access to jilieve's gaming services.
• Gaming Service Delivery: To operate and manage your gameplay sessions across all jilieve game categories — live casino, slots, bingo, fish shooting games, and sports betting.
• Payment Processing: To facilitate PHP deposits and withdrawals via GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, USDT TRC20, and Coins.ph, and to maintain accurate transaction records as required by PAGCOR and Philippine AML regulations.
• Bonus & Promotion Administration: To apply eligible welcome bonuses, reload promotions, cashback offers, and VIP loyalty rewards to your account, and to verify that wagering requirements and eligibility conditions have been met.
• Regulatory & Legal Compliance: To fulfill jilieve's obligations under PAGCOR's licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and any other applicable Philippine law or regulatory directive.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, multi-accounting, bonus abuse, money laundering, and any other prohibited conduct defined in jilieve's Terms & Conditions.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behavior, enforce the responsible gaming tools you have activated (deposit limits, session timers, self-exclusion), and fulfill jilieve's duty of care obligations under PAGCOR's responsible gaming guidelines.
• Customer Support: To respond to your inquiries, resolve complaints, and maintain records of support interactions for quality assurance and dispute resolution purposes.
• Marketing Communications: Where you have given your explicit consent, to send you promotional emails or SMS notifications about jilieve bonuses, new game releases, and special events. You may withdraw this consent at any time through your account notification settings.
• Platform Improvement: To analyze anonymized and aggregated usage data in order to improve the jilieve platform's performance, navigation, game offering, and overall player experience.

Under the Data Privacy Act of 2012 (RA 10173), jilieve processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing is necessary to perform the contract between you and jilieve — specifically, to deliver the gaming services you have registered for and to fulfill our obligations under jilieve's Terms & Conditions.
• Legal Obligation: Processing is required to comply with jilieve's obligations under Philippine law, including PAGCOR's licensing conditions, the Anti-Money Laundering Act, and KYC/AML due diligence requirements.
• Legitimate Interests: Processing is necessary for jilieve's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and business operations — provided these interests are not overridden by your data protection rights.
• Consent: For marketing communications and non-essential cookies, jilieve relies on your freely given, informed, specific, and unambiguous consent. You retain the right to withdraw this consent at any time without affecting the lawfulness of prior processing.

jilieve does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only with trusted third parties where necessary and only to the extent required for the purposes described in this Policy. All third-party processors engaged by jilieve are contractually bound to process your data in accordance with the Data Privacy Act of 2012 and jilieve's own data protection standards.

• Game Providers & Technology Partners: Third-party game studios and platform technology providers who supply live dealer games, slot titles, bingo systems, and sports betting engines integrated into jilieve. These providers receive only the minimum data necessary to deliver their respective services.
• Payment Processors: Philippine and international payment service providers facilitating GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, USDT TRC20, and Coins.ph transactions. Financial data shared is limited to what is required to process your specific transaction.
• KYC & Identity Verification Services: Third-party identity verification platforms used to verify government-issued Philippine IDs (passport, PhilSys national ID, UMID, SSS card, driver's license) as part of PAGCOR-mandated KYC processes.
• Regulatory & Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and any other Philippine government authority to which jilieve is legally required to disclose data upon a valid lawful request or court order.
• Fraud Prevention & AML Services: Industry-standard fraud detection and anti-money laundering screening platforms that help jilieve identify and prevent financial crime and regulatory violations.
• Customer Support Platforms: Live chat and customer relationship management (CRM) tools used to manage and respond to player support requests and complaints.

The jilieve platform uses cookies and similar tracking technologies to deliver a functional, personalized, and secure gaming experience. Cookies are small text files stored on your device when you visit jilieve.net. They allow jilieve to recognize your browser, maintain your login session, remember your preferences, and analyze how players use the platform.

You may manage your cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will impair the functionality of the jilieve platform, including your ability to log in and maintain a gaming session. jilieve does not use cookies to track your activity across third-party websites unrelated to the jilieve platform.

jilieve retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law, regulatory obligation, or legitimate business necessity. The following retention schedule applies:

• Active Account Data: Retained for the full duration of your registered account with jilieve, plus a mandatory post-closure retention period as described below.
• KYC & Identity Documents: Retained for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing conditions and the Anti-Money Laundering Act's record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, consistent with Philippine AML regulations and PAGCOR requirements.
• Gaming Activity Logs: Retained for a minimum of two (2) years from the date of each gaming session, for dispute resolution, audit, and regulatory reporting purposes.
• Customer Support Records: Retained for two (2) years from the date of resolution of each support interaction or formal complaint.
• Marketing Consent Records: Retained for the duration of your marketing consent, plus three (3) years following withdrawal of consent, for compliance audit purposes.
• Inactive Account Data: Accounts that have been inactive for more than twelve (12) consecutive months will be flagged. You will be notified before any data deletion or account archiving action is taken.

When personal data is no longer required for any purpose and the applicable retention period has expired, jilieve will securely delete or anonymize the data in accordance with its data disposal procedures.

Under the Data Privacy Act of 2012 (RA 10173) and the implementing rules of the National Privacy Commission, you have the following rights with respect to your personal data held by jilieve. jilieve will respond to all verified data rights requests within fifteen (15) working days of receipt.

• Right to Be Informed: You have the right to be informed that your personal data is being collected, and of the purposes, scope, and methods of processing before your data is collected — which this Privacy Policy fulfills.
• Right of Access: You have the right to obtain confirmation of whether jilieve holds personal data about you, and to receive a copy of that data, along with information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate, outdated, or incomplete personal data held by jilieve. Minor account details (email, address) may be updated directly through your account settings panel.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for its original purpose, where you have withdrawn consent, or where processing is unlawful — subject to jilieve's legal obligations to retain certain data under PAGCOR requirements and Philippine law.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on jilieve's legitimate interests.
• Right to Data Portability: You have the right to receive a copy of the personal data you provided to jilieve in a structured, commonly used, machine-readable format, where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe that jilieve has processed your personal data in violation of the Data Privacy Act of 2012.

jilieve implements a comprehensive set of technical, organizational, and procedural security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security infrastructure is aligned with industry best practices for online gaming platforms operating under PAGCOR's regulatory framework.

• SSL/TLS Encryption: All data transmitted between your device and jilieve.net is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and financial data cannot be intercepted in transit.
• Data Encryption at Rest: Sensitive personal data — including government ID documents, financial account details, and KYC records — is encrypted at rest in jilieve's secure database infrastructure.
• Access Controls: Access to personal data within jilieve's systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their specific job functions.
• Two-Factor Authentication: jilieve strongly recommends enabling 2FA via SMS OTP on your player account. 2FA significantly reduces the risk of unauthorized account access in the event that your password is compromised.
• Penetration Testing & Audits: jilieve's platform infrastructure undergoes regular security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses before they can be exploited.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, jilieve will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay as required under RA 10173.

While jilieve takes all reasonable precautions to protect your data, no digital platform can guarantee absolute security. You play an important role in keeping your data safe — please use a strong, unique password for your jilieve account and never share your login credentials with anyone.

The jilieve platform is strictly intended for adults who are 21 years of age or older, consistent with the minimum age requirement for casino-style online gaming in the Philippines under PAGCOR's regulatory framework. jilieve does not knowingly collect, process, or retain personal data from any person under the age of 21.

As a platform that partners with internationally operating game providers, payment processors, and technology vendors, jilieve may transfer certain personal data to third parties whose servers or operations are located outside the Philippines. Where such transfers occur, jilieve ensures that appropriate safeguards are in place to protect your personal data at a standard equivalent to the Data Privacy Act of 2012.

These safeguards include contractual data processing agreements incorporating the standard data protection clauses recognized by the National Privacy Commission, and due diligence assessments of each third-party recipient's data protection practices prior to any transfer. jilieve does not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without first implementing compensating safeguards approved by the NPC.

jilieve reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, regulatory guidance from the National Privacy Commission, or PAGCOR licensing requirements. When material changes are made, jilieve will notify registered players via email or an in-platform notification at least seven (7) days before the updated Policy takes effect.

The "Effective Date" at the top of this document always reflects when the current version entered into force. The most current version of this Privacy Policy is always accessible at jilieve.net/privacy-policy. We recommend reviewing this page periodically to stay informed of any updates. Your continued use of the jilieve platform after the effective date of any updated Policy constitutes your acknowledgment of the revised terms.

jilieve has designated a Data Protection Officer (DPO) in compliance with Section 21 of the Data Privacy Act of 2012 and the NPC's implementing rules. The DPO is responsible for overseeing jilieve's data protection compliance program and serving as the primary point of contact for all data privacy matters — including player data rights requests, privacy complaints, and regulatory inquiries from the National Privacy Commission.

• Data Protection Officer Contact: [email protected] — use subject line "Data Rights Request" or "Privacy Complaint"
• Live Chat: Available 24/7 on the jilieve platform for urgent data privacy queries
• Response Commitment: All DPO correspondence is acknowledged within five (5) working days; full written responses within fifteen (15) working days
• NPC Complaints: If you are not satisfied with jilieve's response, you may escalate your complaint to the National Privacy Commission of the Philippines at privacy.gov.ph

jilieve values the trust you place in us when you share your personal information, and we are fully committed to handling that information with the care, transparency, and respect it deserves. Every Filipino player on the jilieve platform — from Manila to Davao — can count on us to protect their privacy.